Lead Replacement Policy

This policy applies only to leads purchased through The Market, the in-app curated lead store operated by Grid Theory (wrangleros.com). Leads you upload yourself (CSV import, manual entry, dialer integrations) are not covered.

You have 3 calendar daysfrom the moment a Market lead lands in your account to request a replacement. Think of it as a 3-day right of rescission: if the lead is bad, tell us within 72 hours and we’ll make it right. After day 3, the lead is yours.

A lead qualifies for replacement when any of the following apply within the 3-day window:

• Phone number is disconnected, wrong number, or a confirmed business line
• Lead is deceased or in hospice care
• Lead is a minor (under 18)
• Lead resides outside the rep’s licensed states
• Lead has explicitly opted out of being contacted prior to purchase
• Lead is duplicated — sold to the same rep twice within 90 days

Open the lead in The Pasture or the Book of Business and click Request replacement. The form asks for the reason (from the eligible list above) and optional context. Submit it and your request lands in our queue.

We respond within two business days. Most legitimate requests are processed automatically the same day.

Approved requests are filled with a fresh replacement lead— same quantity, same product type. The new lead drops directly into your account the moment it’s issued, and you get an in-app notification calling out which old lead it’s replacing. No credits, no refunds, no waiting in another queue — just a new lead in your pipeline.

• Leads where the only complaint is “not interested”
• Leads contacted after the 3-day window closed
• Leads from a CSV the rep imported themselves
• Leads where the rep didn’t make a documented attempt to contact within 72 hours of purchase

If a replacement request is denied and you believe it shouldn’t have been, email support@wrangleros.com with the lead ID and your reasoning. We respond within two business days.

We update this policy from time to time. Active subscribers receive 30 days’ email notice for any material change. The current version always lives at this URL.